格雷尔广场码头盛橡套房酒店

2026-11-03

Was going to give this premesis a three until I saw that this was supposed to be a five star location! Really? You must be kidding! That would explain the exorbitant price of appartment, which was more like a 3 star than 5. We had to stay here to attend a family funeral and give ourselves a little R and R after a tough few months. The view from the balcony supplied by nature was lovely and we spent some time relaxing out there (despite the incessant wind🤣) and was looking forward to vegging out at night watching some of our favourite shows on TV before bed, but unbelievably, not only was there only free to air channels available, we couldn’t even cast to the TV, definitely not a five star attribute. The lounge and carpet while clean were quite dated, and the bathroom was truly dreadful and in a desperate need of an upgrade. Really, this establishment is really in need of some work. Staff were lovely and most accommodating, so no problem there. This disappointment coupled with the dreadful meal we got at the attached restaurant/bar was enough for us to not bother staying here when we return. We paid so much to stay here, and strongly believe we were taken for a ride. Oaks Pier needs to do much better, really is definitely not a five star establishment.

2026-10-06

Hugely disappointing to pay a lot for a premium room and find it anything but. A myriad of issues that could easily be handled by a focused management along with room facility issues

2026-10-04

Overall, the hotel is very ordinary and does require an upgrade. Hotel room facilities were of very poor condition with some needing repair. Your charges are for a five star hotel but I would not rate anymore than 3 if that. Sorry but will definitely not be returning to this hotel. The only benefit is your location otherwise No more